Depending on the type of booking, we may need to verify your identity as part of the booking process. We may ask you to provide us with:
- Legal name, address and/or other personal information: In some cases, personal info is all we need to verify your identity—but this depends on a few factors, including the country you’re located in, or if we detect anomalies on our platform. We may ask you for this information after you had made and paid for your booking.
- Photo of your government ID: If we can’t verify you with the information above, or if a certain verification method isn’t available or effective in your country, we may ask you to provide a photo of your government ID. This could be a driver licence, passport or national identity card. We will ask you to email or WhatsApp this to us.
- Selfie: We may need to ask you for a photo of yourself in addition to the above photo of your government ID. Don’t worry—this selfie won’t be saved or shown to others If you can’t provide a selfie that matches your government ID, you can contact us for an alternative verification method.
If you’re not able to be verified with this information, or choose not to provide them, we may choose to cancel your booking and refund you. (Excluding any platform fees we may have paid from processing your booking) and if your booking was for more than 1 night, we may require 1 nights payment to cover the late cancellation.
We also require you to tick and agree to our Terms of Service at checkout, which includes our Booking Terms above and House Rules.
Your privacy is important to us
We are a business, holiday community built on trust. A fundamental part of earning that trust means being clear about how we use your information. We handle the information collected during identity verification for purposes outlined in our Privacy Policy and will not share it with anyone. We will delete it after your stay.